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TERMS AND CONDITIONS

PRODUCTS

Our products are quality reproductions.

If you have any doubts of the origin or the quality of our products please give us a call at 1-888-KMP-2228 or email us at sales@kmpfurniture.com.  Not by any means are we selling our reproductions as originals.

SATISFACTION GUARANTEE

Your satisfaction is very important to us, so we make every effort to provide you with products that are made with high quality materials and production standards.

If for any reason you are not satisfied with our products, you can email us or call us, so we can assist you.

PAYMENTS

You may pay for your order using one of the following credit cards Visa®, Mastercard® and American Express®.  We also accept electronic checks and there is a 5-7 business days hold period until they are processed .We can not ship or hold merchandise until payments are confirmed.   All orders are processed within twenty-four (24) hours from the date the order was placed.  Products and services are priced in US Dollars.

SHIPPING AND DELIVERY

Shipping is available within the 48 contiguous states.  Unfortunately, we do not ship to Alaska, HawaiiPuerto Rico, APO/FPO addresses, US Territories, or international destinations.  All KMP orders are fulfilled by our warehouse and shipments originate from Miami, Florida.

We offer two delivery options for your order: 

- STANDARD GROUND 

- WHITE GLOVE 

Shipping charges are calculated based on the delivery method selected and according to each product specifications (size, weight, destination zip code, density, etc.).  All orders are processed within twenty-four (24) hours of acceptance of your order.  In-stock items will generally ship within four (4) business days from the day the order was processed. 

Once your order ships and gets picked up from our warehouse, you will receive an automated email with the shipping notification and tracking information.  Transit times may vary depending on which delivery service is selected.  Not all delivery options may be available for every product in all areas.  Orders of multiple items may be fulfilled by multiple shipments.  If your order is fulfilled by multiple shipments, you will receive a shipment notification for each shipment.  You will not be charged more than the amount of shipping presented at the time you confirmed your order, even if your order requires multiple shipments.

We will notify you by email in advance for orders that require any special ordering, is back-ordered, or has any unexpected delays to ensure that you are okay with any lead time involved.    

STANDARD GROUND – Our most popular delivery method, this fast, reliable, competitively priced warehouse-to-door service includes standard "curbside" drop-off (one man driver) to your front door and is available to any residential or business address.  Orders are shipped using either  FedEx Ground, FedEx Home Delivery (smaller - usually less than 150lbs) or Yellow Freight (larger - usually more than 150lbs).  Transit time may take 3-10 business days, once your shipment has left our warehouse.  Seasonal traffic volumes, specifically during the holidays, or to rural areas may impact shipping times and extent of services provided can vary by company.  Yelow will contact you shortly after your order ships to schedule a delivery window.  Delivery windows are for a four (4) hour interval between 8am and 5pm local time, from Monday through Friday, excluding holidays.  Deliveries will not be made unless you are home to sign for your order. 

Please be prepared to take possession of your furniture at the first door "threshold" of your location and move it in on your own.  If you reside in a multi-level building, this means to the lobby entrance door.  The driver will NOT take the shipment inside, carry it up any stairs provide assembly.  If your furniture is large, bulky or heavy, it is recommended that the person receiving your shipment can assist the driver in unloading.

WHITE GLOVE – To achieve the highest level of customer satisfaction, we offer a premium "white glove" delivery service which is provided by HomeDirect USA.  Designed to ensure that your furniture arrives damage free and in a timely manner (Average transit time 10-15 business days) this specialized service includes a two-man team to ensure a no hassle, full service delivery to the inside "threshold" at your location.  If you live in a home with a garage this means the product may be left in your garage or inside the front entrance.  If you live in a multi-unit building, the product will be carried up two flights of stairs from the building threshold and brought up to your floor using the elevator.  HomeDirect USA will contact you ahead of time to schedule a mutually convenient day/time for your delivery usually within a four (4) hour time-frame.  In case of a multi-unit building, the customer is responsible of making elevator arrangements prior to the delivery.  If proper arrangements are not made there will be a $50 elevator charge.  Stair carry in excess of two flights are subject to a $50 charge, per flight of stairs (8 stairs per flight).  Assembly is NOT included.

For more information on shipping or to let us know of any special delivery instructions, please call us at 1-888-KMP-2228 or click here to send us an email.

DAMAGE SHIPMENTS -  We urge you to carefully inspect your delivery prior to accepting and signing for it.  If there are signs that the delivery appears to opened or tampered with, or if the packaging appears to have been damaged while it was en route to you, refuse the delivery and ask that the carrier return it to KMP Furniture.  Secure a receipt from the driver to substantiate your request to the carrier to return the shipment to KMP Furniture.  Contact KMP Furniture immediately for additional instructions. We can be reached by phone: (305) 438-1797 or click here to reach us by email.

In the event you discover damage after opening the packaging, contact KMP Furniture immediately.  We will provide instructions on preserving rights to file claims and help you return or replace your order.  We can be reached by phone: (305) 438-1797 or click here to reach us by email.

Damage, Defective or returns due to our error - Defective items, items damaged at the time of delivery or incorrect items received can be returned without penalty.  Shipping charges will be waived and the items replaced.  Upon delivery, returned items are inspected at our warehouse and a replacement item is shipped or a refund is issued.  If the product is not found to be damaged or defective, return shipping fees will be applied and/or partial refund will be applied.

TRACKING STATUS - To obtain the current status of your shipment, click on one of the links below and enter your tracking information. 

FedEx

Yellow Freight 

HomeDirect (White Glove)

ASSEMBLY AND INSTALLATION

Some of our products may require assembly.  The products are RTA (Ready-to-assemble) and are designed to be easily assembled by the consumer.  These products will include a complete set of instructions, any necessary parts, and will require basic tools (screwdriver, etc.)  Products that do requiring the use of a special tool will include this with the shipment. 

If you have any questions about the assembly requirements for any product, please contact us prior to placing your order.

CANCELLATIONS AND RETURNS

If you need to cancel an order, make sure you do that within 24 hours for in stock items (since we ship immediately) and 15 days for items that need to be ordered to avoid any  cancellation service charges. You can do that by contacting us at  1-888-KMP-2228. In case you received a damaged product from our manufacturers please notify us immediately. In ordered to be replaced or fully refunded, the item needs to be returned in its original packaging and original condition within 30 days from the day you received it. We will replace it or give you a full refund on the price of the item. The same terms also apply on discontinued or discounted items as well. 

If for any reason you are not satisfied with our products, we have a 30 days return policy from the delivery day. Please contact us to schedule return arrangements. You need to have the original receipt and packaging and the item needs to be in its original condition.  If the product is returned unused in the original box you will be given store credit or refunded on the price of the merchandise only, less a 20% restocking fee. ( We do not credit shipping and handling charges)

The store credit, exchange or refund will be issued in the original form of payment within 7 to 15 business days after the item arrives in our warehouse in its original packaging, in new condition and its fully inspected.  You will receive notification from the accounting department after the refund has been processed.

 
 
 
 

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